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Warranty and After Sales Support

Stiga Ltd. provides warranty on its Atco products against defects in materials and workmanship. Our products have been manufactured to the highest quality standards and are guaranteed for domestic use against faulty parts or manufacture.

The warranty is not transferable and is not valid on second hand goods.

Warranty covers all parts and labour undertaken on your machine covered by this policy. This is conditional upon the repairs being carried out by an approved Atco service agent.

On walk-behind machines and handheld products, delivery and collection of the machine is the owner’s responsibility and not covered by this policy.

Warranty Periods

The warranty period starts from the date of purchase by the consumer.  The warranty is not transferrable.

Warranty periods are those effective at the time of purchase and published in Atco literature and on our websites.  Warranties are conditional on the product being used domestically and being serviced at the recommended intervals.

For products used commercially (i.e. for hire or by contractors, local councils, caravan sites, water authorities, or any similar use where the machine is employed for financial gain or is instrumental in being employed on properties being used for financial gain) the warranty period will be 90 days.

Batteries and battery chargers on all products carry a 12 months warranty, except for the 24V, 48V and 80V Lithium-Ion products that carry a 2 year warranty.

Should a product be replaced under warranty, the warranty period will remain effective from the original date of purchase.

Exclusions

The Atco Warranty will NOT cover the following:

  1. Consumable items, e.g. tyres, belts and blades (unless accompanied by evidence, satisfactory to Stiga Ltd., of mechanical failure).
  2. Second-hand goods.
  3. Defects which, in the opinion of Atco, are in any way, or to any extent, attributed to:
    1. ordinary wear and tear
    2. misuse / accidental damage
    3. failure to carry out the handling and operating instructions set out in the Owner’s Instruction Manual
    4. lack of reasonable care
    5. the fitting of parts, replacements or extra components which are not supplied or approved by Atco
    6. contaminated/stale fuel
  4. Products used / stored outside of the United Kingdom
  5. Periodic maintenance services instructed by the operators manual, or service parts replacement which would include oil, filters, batteries, brake linings, fabric grassbags, fuses and other service parts unless it can be proven that the item has evidence of faulty manufacture. These items can fail due to normal wear, or through lack of maintenance.

Product Registration

Your new purchase should be registered with Atco using the warranty card supplied with your machine or by using the product registration section of www.atco.co.uk

To validate your warranty in the event of any repair, the original proof of purchase will need to be shown to the repairing agent. Without original proof of purchase this policy will not apply.

Servicing / Mountfield 3 or 5 Year Warranty

Qualifying Atco lawnmowers will carry a 3-year or 5-year conditional warranty from the date of purchase when used domestically.  This warranty is not transferrable.

To maintain your warranty your machine must be serviced by a Atco authorised service agent. Your local agent can be found at www.atco.co.uk or www.servicelink.org.uk

To maintain a 3 or 5 year warranty the machine must be serviced before the end of the 2nd year of ownership and annually thereafter. Evidence of servicing will need to be produced when making a claim. Failure to keep the machine serviced at these intervals will result in the warranty reverting to a standard 2 year period.

Please be aware that when using your machine in certain conditions it will require additional servicing or maintenance as recommended in your user manual.

These conditions include, but are not limited to;

  1. wet weather
  2. dry and dusty conditions
  3. high temperatures
  4. daily use of the machine

Disclaimer

The warranty is only applicable for defects of Atco Products.

No person is authorised to make any warranties, representations or promises, expressed or implied, on behalf of Stiga Ltd., or to modify the terms, conditions or limitations of this warranty policy in any way.

Stiga Ltd. will under no circumstances be liable for any special incidental or consequential damages, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses.

Except as stated above Stiga Ltd., makes no guarantee expressed or implied regarding product quality, performance, accuracy, reliability, fitness for a particular purpose, or otherwise.

Stiga Ltd.’s obligations under this warranty are to repair or replace any faulty products meeting the above terms. The decision between repair or replacement will be entirely at Stiga Ltd.’s discretion.

The Atco Warranty is provided in addition to your statutory rights.